返金規定
Return & Refund Policy
Return Window
You may request a return within 14 days of delivery, as confirmed by carrier tracking.
Requests submitted after 14 days will not be eligible for return, refund, or exchange.
Order Processing Time
Orders are typically processed and prepared for shipment within 2–3 business days after payment confirmation.
Processing times may vary during holidays or peak periods.
Order Cancellation
Orders may be cancelled within 24 hours of purchase, provided the order has not been:
- shipped
- activated
- configured
- accessed
- or prepared for dispatch
Once an order has been shipped or activated, cancellation is not possible.
Return Eligibility
To qualify for a return:
- Return request must be submitted within 14 days of delivery
- Return authorization must be approved by KKS Supercar
- Item must include all original accessories, cables, manuals, and packaging
- Item must not be damaged due to misuse, modification, or improper installation
Unauthorized returns may be refused.
Technical Support & Usage Condition (IMPORTANT)
Once any technical support, remote assistance, or operational guidance has been provided by KKS Supercar, the product is considered fully delivered and used as intended.
This includes, but is not limited to:
- Remote diagnostic support
- Coding or programming assistance
- ECU / module operations guidance
- Vehicle troubleshooting or repair assistance
- Step-by-step operational support via chat, email, or remote session
After such support has been provided or used, the product becomes non-refundable and non-returnable, regardless of the 14-day return window.
Support services form part of the product value delivery.
Non-Defective Returns
We may, at our sole discretion, accept returns for non-defective products.
If approved:
- Customer bears return shipping costs
- Original shipping fees are non-refundable
- Item must be returned in complete condition
Restocking Fee
A 15% restocking fee applies if:
- packaging is opened
- product has been installed, tested, connected, or used
- seals or labels are removed
- item cannot be resold as new
Defective or Incorrect Products
If an item is defective or incorrect:
- Contact us within 7 days of delivery
After verification, we may offer:
- replacement
- repair
- partial refund
- full refund
No restocking fee applies for confirmed defects caused by us.
Diagnostic Tools & Software Products (Strict Terms)
The following are non-refundable once accessed, activated, or delivered:
- Diagnostic laptops
- Interfaces / VCIs
- Software licenses
- Online accounts
- Coding platforms
- Repair manuals
- Digital downloads
- Subscription services
Refunds are not granted once any of the following occurs:
- software installed or accessed
- account credentials delivered
- manual downloaded or viewed
- activation completed
- remote setup or support provided
Return Shipping
Return authorization is required before shipping.
Customer may:
- arrange their own return shipping
- or request KKS Supercar to arrange pickup (cost billed at carrier rate)
Approved returns must be shipped within 14 days of authorization.
Refund Process
Once received and inspected:
- refund approval or rejection will be notified
- approved refunds processed to original payment method within several business days
Processing time depends on bank/payment provider.
Chargeback Policy
We strongly recommend contacting us before initiating any chargeback.
We maintain full records including:
- communication history
- activation logs
- support records
- remote session details
- shipping tracking evidence
In case of chargeback, all documentation will be provided to the payment processor.
Fraudulent or abusive chargebacks may result in:
- service refusal
- account restriction
- legal or payment processor action
Contact Information
KKS Supercar
Email: kkssupercar@gmail.com
Website: https://kks-supercar.com